I recently bought a product at the grocery store. The product itself was wrapped in cellophane and then was inside of a box. The entire box was itself then wrapped in cellophane. I bought the same product before from a different manufacturer, only there was no cellophane on the outside of the box. This time, as I opened the cellophane to get to the box, I thought to myself, wow, this product must really be fresh. I opened it up and I enjoyed it. And when I went back, I bought this new product the next time. My question for…

SIX STEPS TO BETTER CHANGE MANAGEMENT In a theology class at a major university a professor told her students that each week they would study a different piece of ancient text. On Monday, the professor would give her interpretation of the text, and on Wednesday, one of the students would give their interpretation of the same text.The professor would then drill the student unmercifully. Students began to panic with the thought of being chosen. One Monday the professor presented her ideas and thoughts on the weekly text assignment. One of the students, Joe, took copious notes. On Wednesday Joe was…

Quality is required. There is no longer a question of whether or not to implement a quality program. You must have one to survive. Yet, many are failures. The question is why? Quality is like any other business process. It must be managed to be successful. Too often, a business will spend all of its resources on the quality program (TQM, CIP, and other three letter acronyms) and nothing on managing for results. Management is where the good ideas get implemented. Management makes change happen. Quality requires a process of change. Change is disruptive and therefore, humans will resist change…

Where would you like to be in six months? One year? Two years? How do you get there? The first step is to clearly define what it is you want to achieve. The next step is to determine what you will have to change to get to where you want to be. Sound easy? Well, it can be. If change is the catalyst that helps us grow and achieve at a higher level, then knowing what we want and creating the target is what activates the catalyst of change. I refer to these targets as primary desires. Once we recognize…